KEEPING YOU SAFE – COVID 19
Firstly, we would like to thank you for your continued support of the Atlantic Hotel in these difficult and unprecedented times. We really look forward to hosting your stay in Newquay.
The Atlantic Hotel maintains the highest possible standards and over the last few months our team have worked tirelessly to ensure a seamless and safe reopening of the hotel for guests and staff alike. With this in mind, we have compiled this guide to keep you informed of the new measures that we are implementing throughout the hotel. Please do note that facilities and procedures may change at any time to keep you and our staff safe.
Making a Booking
Bookings can made either on our website or by calling reservations on 01637 872244, 7 days a week. When you book direct we will require a non-refundable deposit however should your stay be cancelled due to Covid-19 then we would place this deposit on hold to be used towards another booking with us up until 31st October 2021.
Bookings through 3rd parties will remain bound by their own booking terms & conditions.
We politely request that if you are displaying any symptoms of Covid -19 that you do not enter the hotel. These include a high temperature, a new and persistent cough and a loss of taste and smell.
Find out more on (https://www.nhs.uk/conditions/coronavirus-covid-19)
We ask that you payments are settled by debit or credit card only for the foreseeable future, to avoid handling cash.
All surfaces, screens, door handles and equipment will be regularly cleaned and sanitised throughout the day.
If you have any questions or need assistance during your stay, simply dial 0 from the phone in your room.
Face Masks are optional in all areas of the hotel.
We have increased and enhanced our cleaning procedures to include extensive cleaning of shared surfaces throughout the day.
All our toilets have sanitising hand wash, as well as contact free dryers and/or disposable hand towels.
We do ask that hotel guests use the bathrooms in their rooms – where possible.
Every guest room will be fully sanitised before each stay.
Fabric items will be sprayed with a Covid-19 sanitising solution, this is harmless to us.
Linens, towels and robes are professionally wash on a high heat. Slippers and all consumables are replaced before each stay.
You may be aware that Cornwall has been subject to a recent spike in Covid-19 cases resulting in many hospitality businesses having to close their doors. Bearing this in mind we are a daily comfort pack of fresh towels, toilet roll, tea & coffee to your door each morning instead of a daily service, should you prefer staff not to enter your room for a daily service.
Our housekeeping team has undergone throughout training and will wear the appropriate PPE during cleaning.
Food & Drink
All our dining rooms have been reconfigured to allow social distancing between tables.
Our breakfast will no longer be a buffet, we will be running complete table service.
Both our dining rooms will adopt a one-way system to minimise guest contact.
Dining rooms have sanitiser stations at entrances.
Silks Bistro & Champagne Bar will only be accepting residents for dinner. We are unable to guarantee dinner reservations for our guests staying on a Room Only & Bed Breakfast basis, and as the bistro will be operating on a limited capacity it is essential that all dinner and afternoon tea reservations are pre-booked prior to arrival as it does get fully booked.
Silks Bistro tables will need to be booked in advance and we ask guests to keep with agreed dining times, so that we can maintain social distancing.
Our Indoor pool is open as normal. This is for hotel residents only.
Our treatment room & spa facilities will be operating during your stay, although these may be limited at times so pre-booking is strongly recommended to avoid disappointment.
The health & safety of our guests and staff is our highest priority, therefore we may need to adjust timings or close facilities at any time to ensure this is maintained at all times.
As Government guidelines change, we will keep this page updated.