Keeping You Safe – Covid 19

Firstly, we would like to thank you for your continued support of the Atlantic Hotel in these difficult and unprecedented times. We really look forward to hosting your stay in Newquay.

The Atlantic Hotel maintains the highest possible standards and over the last few months our team have worked tirelessly to ensure a seamless and safe reopening of the hotel for guests and staff alike. With this in mind, we have compiled this guide to keep you informed of the new measures that we are implementing throughout the hotel.

We understand that many of our returning guests will be used to certain facilities and we have done our best to ensure that we are able to offer as much as possible whilst staying within the government guidelines. Please do note that as this is a new situation to all of us, facilities and procedures may change at any time to keep you and our staff safe.

Making a Booking

Bookings can made either on our website or by calling reservations on 01637 872244, 7 days a week. When you book direct we will require a non refundable deposit however should your stay be cancelled due to Covid-19 then we would place this deposit on hold to be used towards another booking with us up until 31st October 2021.

Bookings through 3rd parties will remain bound by their own booking terms & conditions.

Check in

We politely request that if you are displaying any symptoms of Covid -19 that you do not enter the hotel. These include a high temperature, a new and persistant cough and a loss of taste and smell.

Find out more on (https://www.nhs.uk/conditions/coronavirus-covid-19)

Check-in is from 3.30pm and we ask that guests do not arrive before this time in order to reduce the time spent in communal areas.

We have put signage in place throughout the hotel detailing the guidelines and systems we have put in place to protect you and our staff.

Reception areas have been reconfigured where necessary and marked out to ensure social distancing can be maintained.

You will receive a pre-check-in email one week before your stay, we ask that you return this to us promptly in order for us to streamline the check-in process and reduce queues in our reception area.

We ask that you payments are settled by debit or credit card only for the foreseeable future, to avoid handling cash.

Room accounts will remain closed for extras, we ask that these are paid at the time of service, allowing us to implement a contactless check-out procedure.

All surfaces, screens, door handles and equipment will be regularly cleaned and sanitised throughout the day.

If you have any questions  or need assistance during your stay, simply dial 0 from the phone in your room.

Communal Areas

We have increased and enhanced our cleaning procedures to include extensive cleaning of shared surfaces throughout the day.

All our toilets have sanitising hand wash, as well as contact free dryers and/or disposable hand towels.

We do ask that hotel guests use the bathrooms in their rooms – where possible.

You are welcome to use our lift and we will sanitise this regularly, we ask that only one family occupy the lift at one time.

 

Guest Rooms

Every guest room will be fully sanitised before each stay.

Fabric items will be sprayed with a Covid-19 sanitising solution, this is harmless to us.

Linens, towels and robes are professionally wash on a high heat. Slippers and all consumables are replaced before each stay.

Mini bars have been removed from all suites but are available upon request from reception or prior to your arrival.

All printed material has been removed from our rooms, we will provide each guest with a freshly printed information letter upon arrival.

Our housekeeping team has undergone throughout training and will wear the appropriate PPE during cleaning.

Guest can choose between room servicing or having a comfort pack (towels, tea & coffee, toilet roll) delivered each day, this will be offered in our pre check-in email.

 

Food & Drink

All our dining rooms have been reconfigured to allow social distancing between tables.

Our breakfast will no longer be a buffet, we will be running complete table service.

Both our dining rooms will adopt a one way system to minimise guest contact.

Dining rooms have sanitiser stations at entrances.

Silks Bistro tables will need to be booked in advance and we ask guests to keep with agreed dining times, so that we can maintain social distancing.

To maintain social distancing guidelines, we will not offer drinks at the bar, instead we will offer full table service.

 

Leisure Facilities

Swimming pools, when allowed by government guidance, will be open and be subject to possible timed booking slots. This is currently under review.

Our treatment room will not be operating for the foreseeable future.

 

The health & safety of our guests and staff is our highest priority ,therefore we may need to adjust timings or close facilities at any time to ensure this is maintained at all times.

As Government guidelines change we will keep this page updated.