Terms & Conditions

All rooms are inclusive of en-suite bathrooms, bathrobes, colour television, tea and coffee making facilities and hair dryer, telephone & mini safes

Bed and Breakfast Terms include:

English Breakfast, use of 2 heated swimming pools, indoor spa bath and outdoor Jacuzzi, sauna and snooker room.

A deposit per person is required which will be credited to your accounts.

2018

1-2 Nights       £40.00

3-4 Nights       £60.00

5-7 Nights       £100.00

By paying this deposit you are entering into a contract & accepting our booking terms & conditions

Please note: We do not accept 1 night bookings on Saturdays throughout July and August

Holiday Cancellation Scheme

In the event of cancellation of your booking, if we are unable to re-let the accommodation, you can be held legally liable for two-thirds of the total cost of booking. We have therefore a special scheme whereby you cover your liability to the hotel and also secure the return of your deposit. Anyone cancelling their booking and NOT joining the cancellation scheme will have their deposit forfeited and our liable to pay the two-thirds charge.

The charge is £10.00 per person per day. By means of this scheme, provision can be made for the repayment of the deposit already paid and such amounts for which you may be legally responsible to the proprietors, should your holiday be cancelled prior to your arrival at the hotel by reason of death of, accident to, sickness of husband or wife, in-laws, brother, sister, child or a close business associate, or pregnancy (if known at the time of booking). A doctor’s certificate is required.

On arrival, rooms may not be ready until 3.30pm, check out time is 11am. If rooms are not vacated by this time, accounts by be charged by an extra 1 day unless prior arrangements have been agreed with the Atlantic Hotel.

Extras

Room service (beverages) £4 per tray
Room service (meals) £4 per person
Lunch & Dinner is available at an extra charge in Silks Bistro

Dogs & Pets

Pet friendly rooms available plus use of some public areas within the hotel.

Dogs & Pets

We have 4 designated rooms for well-behaved dogs with responsible owners. There will be a charge of £20 per night, per dog. We do ask that dogs are not allowed on furniture or beds and we reserve the right to charge for damage caused. Please bring your own dog food as this is not provided. A maximum of 1 large dog or 2 small dogs per room. Dogs are allowed in all areas of the hotel other than the restaurants and leisure facilities. If we feel that your pet is causing a nuisance to other guests or barking incessantly during your stay we reserve the right to ask your dog to leave. We ask that any fouling around the hotel is cleared up, the hotels staff will not be responsible for this. Please do not leave your dog in the room unattended.

Smoking

Smoking is not allowed in any part of the hotel, including all bedrooms and balconies. Please use allocated smoking areas during your stay. If this ban is ignored a deep cleaning charge of £100 per room will be made.

Children’s Terms / Family Room

We can arrange family rooms. This consists of a double room with an extra bed or sofa bed.
No more than 2 adults & 3 children can be allocated per room.

Group Bookings

Group Bookings are at the discretion of management, to enquire about a group booking please contact the hotel directly. Also we, unfortunately, do not accept Hen or Stag Parties.

Functions/Weddings

On these occasions, the entertainment finishes at 1.00am and may cause some disturbance to some guests. No allowance can be made. Please check when booking. Also, during the winter months and out of season periods and when a function is being held, some hotel facilities and entertainment may not be available, or in use.

Accessibility Statement

The Atlantic Hotel is committed to ensuring that facilities wherever possible are accessible to all. The hotel has a ramp entrance, disabled parking, ground for facilities including the restaurant, terrace, breakfast dining room and ballroom, there is a lift to the first, second and third floor, and we have disabled access rooms, please call our team if you would like to discuss any individual needs.

Special Requests

Special Diets
Window Tables
Disabled / Wheelchair Facilities
All the above requirements must be made in writing.

New Stricter Regulations on Facilities

Due to Health & Safety, we have now been instructed by the Health & Safety Executive that at the slightest problem, all leisure facilities must be closed immediately. No refunds will be made while these facilities are not available.

 

IMPORTANT NOTES

  • No refunds will be made for meals or rooms not taken or for early departure.
  • The hotel will cancel bookings only if ratification is received in writing and this will also be acknowledged in writing by the hotel.
  • We also reserve the right to refuse admission to the hotel, should a guest’s behaviour and attitude be of an unacceptable standard. We also expect our guests not to cause annoyance or embarrassment to other guests. Guests who are unwilling or unable to comply will be asked to leave the premises and no money or refunds will be given.
  • We are unable to guarantee specific room numbers due to certain circumstances that may arise and are out of our control, however every effort with be made to allocate certain rooms if requested.

Notice to Guests

The Management wish to inform any potential guests that the hotel is an original Victorian building. Guests suffering problems with mobility may find some original accommodation and facilities unsuitable for their needs. This may result in difficulty and/or discomfort during their stay.

We ask that anyone with such problems contact the hotel prior to making a booking and advise us of any special access needs they may have such as problems with steps/stairs/wheelchair access or baths etc. We can then assess the accommodation available for the requested dates and advise if suitable rooms are available.

The hotel can not be responsible for any mechanical facilities ie. Lift break down during your stay. No compensation will be paid if a facility is not available. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc) or for any disturbance that is beyond our control.

Any facilities may be altered by the management at any time. At anytime the accommodation, sauna, swimming pools, spa bath, entertainment and decoration may be changed at the discretion of the management. All prices are correct at the time of publication but management also reserves the right to alter this tariff at any time, other than when agreed in writing at the time of booking at an agreed price.

Guest Parking

The car park immediately surrounding the main hotel is free to guests. However, it is on a first come basis. There is alternative pay & display parking within 20 metres of the hotel. Cars left in the hotels’ car park are left at your own risk.

Golf

The Atlantic Hotel is ideally situated for golfers being close to Newquay Golf Links. Please ask our reservations team for details of the courses where special arrangements have been made for guests staying at the hotel.

Any facilities may be altered by the management at any time

Dining, Restaurant and Lounge Facilities

Meal times may be altered and dining facilities re-arranged at the management’s discretion.

It is always advisable to book a table in our Silks Bistro as our restaurants get very busy each evening.

The hotel has a number of lounges and public areas which are for the benefit of guests for all occasions other than when a private function, conference or wedding is being held.

We operate a no-smoking dining room. Dress for dinner is formal, or smart casual.

Refurbishment/Building

The hotel is open all year round and we try to arrange refurbishment and building work in the quieter periods, however, this is not always possible.

We endeavour to isolate this work away from our guests as much as possible but reserve the right to carry out any work at any time; please check when making a booking when and if any refurbishing work is taking place.

Personal belongings & valuables

Personal belongings are the responsibility of each individual. You may leave valuables, jewellery or money in your mini safe. However, the management accepts no liability in any way for accident or loss of items stored in your safe or left anywhere in the hotel through fire or theft or otherwise unless such loss is due to our negligence.

Warranty

By accepting the booking the guest declares that to the best of his knowledge and belief, that he and other members of the party and all persons specified, are in good health and free from physical defects and that he is not aware of any circumstances rendering them especially liable to accidents, sickness or disablement.

ALL ACCOUNTS TO BE PAID ON ARRIVAL BY CASH, VISA, MASTERCARD, MAESTRO OR SWITCH.

Unless a guest wishes to open an extras account, when a credit or debit card will be required for pre-authorisation for the total amount due plus an estimated amount of £100 per day to cover any extras.

Unless by prior arrangement, no personal or company cheques are accepted.

All extras not paid on departure will be automatically charged on your credit card.

Privacy Policy

This privacy policy sets out how Atlantic Hotel and Silks Bistro & Champagne Bar uses and protects any information that you give Atlantic Hotel and Silks Bistro & Champagne Bar when you use this website: www.atlantichotelnewquay.co.uk

Atlantic Hotel and Silks Bistro 7 Champagne Bar is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Atlantic Hotel and Silks Bistro & Champagne Bar may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th May 2018.

What we collect

When completing an online form, registering for a competition, signing up to our e-mail newsletter or entering any other personal details within this website, we may collect the following information:

  • Full Name
  • Contact information including phone number, address, email address, etc.
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.

 

Accessing and controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If there is no check box, then your data will not be used for marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using our contact information at the bottom of this page.
  • When you sign up to receive our E-mail Newsletters, all data will be stored within our chosen email marketing software provided by Campaign Monitor. Please visit their website should you require information on their data protection policy: https://www.campaignmonitor.com/policies/
  • General website enquiries and any other data entered on to the website will be stored on the website database and any emails to ourselves and may be stored on within our email client. This data may be imported to Campaign Monitor for marketing purposes if you have opted for us to contact you further.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please to or emailing us using our contact information at the bottom of this page. There may be an administration fee of £10 which we are entitles to charge by law, to cover our time to obtain such information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Or remove any data you no longer wish for us to obtain.

How we use cookies

A cookie is a small file which is stored on your computer’s hard drive. Cookies help us analyse web traffic or lets you know when you visit a particular part of the site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies within your web browser. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of this website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Our Disclaimer

The information contained in this website is for general information purposes only. The information is provided by [Company Name] and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, [Company Name] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Contact Details

Atlantic Hotel & Silks Bistro & Champagne Bar

Dane Road

Newquay

Cornwall

TR7 1EN