Terms & Conditions

Atlantic Hotel Terms & Conditions updated 26th January 2021

 

All rooms are inclusive of en-suite bathrooms, bathrobes, colour television, tea and coffee making facilities and hair dryer, telephone & mini safes

 

Bed and Breakfast Terms include:

English Breakfast, use of 2 heated swimming pools, indoor spa bath and outdoor Jacuzzi, sauna and snooker room.

A non- refundable deposit per room is required which will be credited to your accounts. For bookings made after 1st April 2020 bookings cancelled by us or you due to Covid19 will be placed on hold for you to use towards another stay with us up until 31st October 2022. No refunds will be offered.

 

2021

1-2 Nights        £100

3-4 Nights        £150

5-7 Nights        £200

8 plus nights    £400

 

By paying this deposit you are entering into a contract & accepting our booking terms & conditions

 

On arrival, rooms may not be ready until 3.30pm, check out time is 11am. If rooms are not vacated by this time, accounts by be charged by an extra 1 day unless prior arrangements have been agreed with the Atlantic Hotel.

 

SELF CATERING APARTMENT

A 50% non-refundable deposit is required upon booking. The remaining balance is required no later than 1 calendar month prior to arrival. Check in time is from 4pm and check out time is 11am..On arrival a credit or debit card will be required for the pre-authorisation of £500 damage bond. The apartment is to be left in a clean and tidy condition, if there are breakages or damage is caused, recompense will be made prior to departure. Payment will be taken from the card details provided.

 

Extras

Room service (beverages) £5 per tray
Room service (meals) £5 per person
Lunch & Dinner is available at an extra charge in Silks Bistro. Silks Bistro is a cashless venue.

 

Dogs & Pets

We have 4 designated rooms for well-behaved dogs with responsible owners. There will be a charge of £35 per night, per dog. We do ask that dogs are not allowed on furniture or beds and we reserve the right to charge for damage caused. Please bring your own dog food as this is not provided. A maximum of 1 large dog or 2 small dogs per room. Dogs are allowed in all areas of the hotel other than the restaurants and leisure facilities. If we feel that your pet is causing nuisance to other guests or barking incessantly during your stay we reserve the right to ask your dog to leave. We ask that any fouling around the hotel is cleared up, the hotels staff will not be responsible for this. Please do not leave your dog in the room unattended, except for breakfast & dinner reservations within the hotel. Dogs are not accepted during July and August.

 

Smoking

Smoking is not allowed in any part of the hotel, including all bedrooms and balconies. Please use allocated smoking areas during your stay. If this ban is ignored a deep cleaning charge of £100 per room will be made.

 

Children’s Terms / Family Room

We can arrange family rooms. This consists of a double room with an extra bed or sofa bed.
No more than 2 adults & 2 children under 14 can be allocated per room.

 

Group Bookings

Group Bookings are at the discretion of management, to enquire about a group booking please contact the hotel directly. Also we unfortunately do not accept Hen or Stag Parties.

 

Functions/Weddings

On these occasions, the entertainment finishes at 1.00am and may cause some disturbance to some guests. No allowance can be made. Please check when booking. Also, during the winter months and out of season periods and when a function is being held, some hotel facilities and entertainment may not be available, or in use.

Special Requests

Special Diets
Window Tables
Disabled / Wheelchair Facilities
All the above requirements must be made in writing.

 

New Stricter Regulations on Facilities

Due to Health & Safety, we have now been instructed by the Health & Safety Executive that at the slightest problem, all leisure facilities must be closed immediately. No refunds will be made while these facilities are not available.

 

IMPORTANT NOTES

  • No refunds will be made for meals or rooms not taken or for early departure.
  • The hotel will cancel bookings only if ratification is received in writing and this will also be acknowledged in writing by the hotel.
  • We also reserve the right to refuse admission to the hotel, should a guest’s behavior and attitude be of an unacceptable standard. We also expect our guests not to cause annoyance or embarrassment to other guests. Guests who are unwilling or unable to comply will be asked to leave the premises and no money or refunds will be given.
  • We are unable to guarantee specific room numbers due to certain circumstances that may arise and are out of our control, however every effort with be made to allocate certain rooms if requested.

Notice to Guests

The Management wish to inform any potential guests that the hotel is an original Victorian building. Guests suffering problems with mobility may find some original accommodation and facilities unsuitable for their needs. This may result in difficulty and/or discomfort during their stay.

We ask that anyone with such problems contact the hotel prior to making a booking and advise us of any special access needs they may have such as problems with steps/stairs/wheelchair access or baths etc. We can then assess the accommodation available for the requested dates and advise if suitable rooms are available.

The hotel can not be responsible for any mechanical facilities ie. Lift break down during your stay. No compensation will be paid if a facility is not available. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc) or for any disturbance that is beyond our control.

Any facilities may be altered by the management at any time. At anytime the accommodation, sauna, swimming pools, spa bath, entertainment and decoration may be changed at the discretion of the management. All prices are correct at the time of publication but management also reserve the right to alter this tariff at any time, other than when agreed in writing at the time of booking at an agreed price.

 

 

Guest Parking

The car park immediately surrounding the main hotel is free to guests. However it is on a first come basis. There is alternative pay & display parking within 20 metres of the hotel. Car left in the hotels car park are left at your own risk.

 

Golf

The Atlantic Hotel is ideally situated for golfers being close to Newquay Golf Links. Please ask our reservations team for details of the courses where special arrangements have been made for guests staying at the hotel.

Any facilities may be altered by the management at any time

 

Dining, Restaurant and Lounge Facilities

Meal times may be altered and dining facilities re-arranged at the management’s discretion.

We are unable to guarantee dinner reservations for our guests staying on a Room Only & Bed Breakfast basis, therefore it is always highly recommended to pre-book book a table in our Silks Bistro prior to your arrival as our restaurant does get very busy each evening.

 

The hotel has a number of lounges and public areas which are for the benefit of guests for all occasions other than when a private function, conference or wedding is being held.

We operate a no-smoking dining room. Dress for dinner is formal, or smart casual.

 

Refurbishment/Building

The hotel is open all year round and we try to arrange refurbishment and building work in the quieter periods, however this is not always possible.

We endeavor to isolate this work away from our guests as much as possible but reserve the right to carry out any work at any time; please check when making a booking when and if any refurbishing work is taking place.

 

Personal belongings & valuables

Personal belongings are the responsibility of each individual. You may leave valuables, jewelry or money in your mini safe. However the management accept no liability in any way for accident or loss of items stored in your safe or left anywhere in the hotel through fire or theft or otherwise unless such loss is due to our negligence.

 

Warranty

By accepting the booking the guest declares that to the best of his knowledge and belief, that he and other members of the party and all persons specified, are in good health and free from physical defects and that he is not aware of any circumstances rendering them especially liable to accidents, sickness or disablement.

 

ALL ACCOUNTS TO BE PAID ON ARRIVAL BY CASH, VISA, MASTERCARD, MAESTRO OR SWITCH. Unless a guest wishes to open an extras account, when a credit or debit card will be required for pre-authorisation for the total amount due plus an estimated amount of £100 per day to cover any extras.

Unless by prior arrangement, no personal or company cheques are accepted.

All extras not paid on departure will be automatically charged on your credit card.

 

Covid-19

There may be some restrictions or limited services in place during your stay to maintain the Health & Safety of our guests and staff. Please contact our team should you like more information on this.