PARKING
Free on-site parking is available around the hotel. This is available on a first come, first serve basis. We do not accept responsibility for damage or theft to vehicles whilst parked on our premises.
ARRIVAL AND DEPARTURE
Rooms are available from 3:30pm. Our housekeeping team endeavour to make rooms available before this time, but this is not guaranteed. Guests are invited to enjoy a drink at the bar or use the spa facilities before check-in.
Rooms should be vacated by 11am on the day of your departure.
ROOM FACILITIES
All rooms are inclusive of en-suite bathrooms, bathrobes and slippers, TV, tea and coffee making facilities, hairdryer, telephone, mini safe and cool box.
SPA FACILITIES
The hotel includes an indoor spa and outdoor pool which are exclusive for residential use.
The indoor spa includes a heated pool, jacuzzi, sauna and steam room. Spa treatments are also available in our sea-view treatment room with the in-house therapist. You can view the full list of treatments here. To book a spa treatment, please contact our therapist directly at atlanticoceanspa@gmail.com.
The outdoor pool includes a heated pool surrounded by tropical palms with views across Newquay Bay. The outdoor pool is open exclusively to residents in the summer months (weather dependant).
ACCESSIBILITY
The Atlantic Hotel is an original Victorian building. Guests suffering problems with mobility may find some original accommodation and facilities unsuitable for their needs, which may result in difficulty or discomfort during their stay.
We ask that anyone with such problems contact the hotel prior to making a booking and advise us of any special access needs they may have so we can advise if any suitable rooms are available. All of our rooms are on our first to third floor, which are accessible via a lift. Our bar and restaurant are situated on the ground floor and there is a wheelchair ramp giving access to our Reception. In the event of a mechanical fault (eg. Lift breaking down), the Atlantic team will be touch prior to your booking to inform you in such case.
There is an accessible toilet found on our ground floor and we have 2 accessible parking spaces available by the entrance to the hotel.
DEPOSIT
A deposit equal to the total cost of the first nights’ accommodation is required to confirm your booking. By proceeding with a booking, you accept our terms and conditions of booking. The same applies when you provide your credit or debit card information. The hotel may require payment in full in advance, or on arrival. For bookings cancelled due to Government Restrictions that force the closure of the hotel, we will place the deposit on hold for you to use for another stay in the future (expiry date will be confirmed by management at the time of cancellation). No refunds will be offered.
All deposits are non-refundable so holiday insurance is therefore strongly recommended. Cancellations must be received in writing, using the same email address used to make the reservation. Reservations made through third parties are subject to terms and conditions outlined in their contract with you; any changes must be made with them, and cannot be made directly with the hotel.
SELF CATERING APARTMENT
A 50% non-refundable deposit is required upon booking. The remaining balance is required no later than 1 calendar month prior to arrival. Check-in time is from 4pm and check out time is 11am.
FURRY FRIENDS
We have 4 rooms available for dogs and well-behaved owners. Dogs are charged at £35 per night, per dog. We kindly ask that dogs are not allowed on furniture or beds, and we reserve the night to charge for any damage caused. Please bring your own dog food as this is not provided. A maximum of 1 large dog or 2 small dogs per room. Dogs are allowed in all areas of the hotel other than the restaurants and leisure facilities. If we feel that your pet is causing nuisance to other guests or barking incessantly during your stay, we reserve the right to ask your dog to leave. We ask that any fouling around the hotel is cleared up, the hotel staff will not be responsible for this. Please do not leave your dog in the room unattended, except for breakfast & dinner reservations within the hotel. Dogs are not accepted during July and August.
EXTRAS ACCOUNT
Room service (beverages): available at £5 per tray.
Room service (meals): available at £5 per person.
Any guest’s wishing to open an extras account, a credit or debit card will be required for pre-authorisation for the total amount due plus an estimated amount of £100 per day to cover any extras. Your bank account can take up to 10 working days to release the unspent pre-authorised amount for extras, and unfortunately, we have no control over this.
All extras not paid on departure will be automatically charged on your credit card.
SMOKING
Smoking is not allowed in any part of the hotel, including all bedrooms and balconies. Please use allocated smoking areas during your stay. Smoking in non-smoking areas may incur a £100 deep cleaning charge.
FUNCTIONS & WEDDINGS
The Atlantic Hotel also serves as an event venue. On these occasions, entertainment can go on until 1.00am and may cause some disturbance to some guests. No allowance can be made for such disturbances so please check when booking for any planned events. Also, during the winter months and out of season periods and when a function is being held, some hotel facilities and entertainment may not be available, or in use.
SPECIAL REQUESTS
We can made special requests on restaurant bookings including special diets, window tables and wheelchair facilities. All requests must be made in writing prior to the booking.
IMPORTANT NOTES
- No refunds will be made for meals or rooms not taken or for early departure.
- The hotel will cancel bookings only if ratification is received in writing and this will also be acknowledged in writing by the hotel.
- We also reserve the right to refuse admission to the hotel, should a guest’s behaviour and attitude be of an unacceptable standard. We also expect our guests not to cause annoyance or embarrassment to other guests. Guests who are unwilling or unable to comply will be asked to leave the premises and no money or refunds will be given.
- We are unable to guarantee specific room numbers due to certain circumstances that may arise and are out of our control, however every effort with be made to allocate certain rooms if requested.
Any facilities may be altered by the management at any time. The accommodation, sauna, swimming pools, spa bath, entertainment and decoration may be changed at the discretion of the management. All prices are correct at the time of publication, but management also reserves the right to alter this tariff at any time, other than when agreed in writing at the time of booking at an agreed price.
RESTAURANT & DINING
Mealtimes may be altered and dining facilities re-arranged at the management’s discretion.
We are unable to guarantee dinner reservations for our guests staying on a Room Only & Bed Breakfast basis, therefore it is always highly recommended to pre-book book a table in our Silks Bistro prior to your arrival as our restaurant does get very busy each evening.
REFURBISHMENTS & MAINTENANCE
The hotel is open all year round and we try to arrange refurbishment and building work in the quieter periods, however this is not always possible.
We endeavour to isolate this work away from our guests as much as possible but reserve the right to carry out any work at any time; please check when making a booking when and if any refurbishing work is taking place.
PERSONAL BELONGINGS & VALUABLES
Personal belongings are the responsibility of each individual. You may leave valuables, jewellery or money in your mini safe. However, the management accept no liability in any way for accident or loss of items stored in your safe or left anywhere in the hotel through fire or theft or otherwise unless such loss is due to our negligence.
