Introduction
The Atlantic Hotel Newquay is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you interact with our website, book a stay, or use our services.
1. Information We Collect
We may collect and process the following types of personal information:
1.1 Personal Details: Name, email address, phone number, postal address, and date of birth.
1.2 Booking Information: Details of your reservations, preferences, and special requests.
1.3 Payment Information: Billing address, credit/debit card details, and other transaction-related data.
1.4 Website Usage: Information collected through cookies and similar technologies, including IP address, browser type, and browsing behaviour on our website.
1.5 Feedback and Correspondence: Details you provide when completing surveys, participating in competitions, or communicating with us via email or social media.
1.6 CCTV Footage: For security purposes, CCTV is in operation in public areas of the hotel.
2. How We Use Your Information
We use your information for the following purposes:
2.1 Providing Services: To manage bookings, process payments, and fulfill your requests.
2.2 Communication: To send booking confirmations, respond to inquiries, and provide updates about your stay.
2.3 Marketing: To send promotional offers, newsletters, and event information (with your consent, where required).
2.4 Personalisation: To tailor your experience based on your preferences and feedback.
2.5 Legal Compliance: To meet legal obligations, such as tax and financial reporting requirements.
2.6 Security: To ensure the safety and security of our guests, staff, and property.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data with the following parties:
3.1 Service Providers: Third-party vendors who assist with payment processing, IT support, and marketing services.
3.2 Legal Authorities: When required by law or in response to valid legal processes.
4. Your Rights
You have the following rights regarding your personal information:
4.1 Access: Request a copy of the personal data we hold about you.
4.2 Correction: Request correction of inaccurate or incomplete data.
4.3 Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
4.4 Objection: Object to the processing of your data for direct marketing or other purposes.
4.5 Data Portability: Request a copy of your data in a machine-readable format.
To exercise these rights, please contact us at [email protected].
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
6. Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
7. Cookies and Tracking
Our website uses cookies to enhance your browsing experience and collect analytical data. For more details, please refer to our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend reviewing their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Atlantic Hotel Newquay
Address: Dane Road, Newquay
Email: [email protected]
Phone: 01637 872244
Thank you for trusting the Atlantic Hotel Newquay with your personal information. We value your privacy and are committed to ensuring your data is handled responsibly.
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